More Customer Service Success

Customer service is very important to me. As a discerning, paying client, I expect the best service available at all times and get extremely disappointed with any less. I always try to be a good client and like to think that I achieve that most of the time.

Recently, I ordered a shirt from buyolympia (The Incident, coincidentally (yeah, you heard) is a brilliant splice of 8-bit graphics and chiptune that you owe yourself and your iOS device). It was delivered promptly, which was surprising as the delivery was cheap and the company is US-based. Excited like a child, I tore open the packaging, only to discover that I had received a women's large shirt, instead of men's.

I contacted Neven Mrgan on twitter with details of my order and received an email from buyolympia offering to send another shirt if I post mine back and giving me the option of choosing another shirt from their range as compensation. This was the first great response. I have no interest in getting more than I paid for from anyone and, seeing as this was clearly an honest mistake, I was happy to let it go with having just informed them of the mistake. I have a wife who likes wearing baggy clothes (and American Apparel shirts come up small anyway), so it's not what you'd call a loss. I'd just donate the shirt to her (grudgingly - it's a cool shirt!).

A week or so passes and Sudo rips a package through the letter-box. Surprisingly, it's from buyolympia. I felt kinda guilty, or maybe like they didn't receive my response or something, but upon opening said package, a new shirt and the following message fell out.

This made my day. There was absolutely no need for them to do this - Neven's shirt was my first purchase through buyolympia and they have no obligation to me, but the note and gesture has put them near the top of my "Oooh-I-want-to-buy-a-shirt" URL list, so they're bound to see some more of my money.

Kudos to them. Hopefully my good experience will get some of my friends on their site as well!